- Integral solution
It allows the insurance companies to manage in an integral way all the processes, assistance and non-assistance, that articulate the provision of their medical services: service request, identification of the needs of the member, processing, follow-up and resolution.
A set of coupled but independent modules provides the system with a wide variety of functionalities.
It provides the necessary mechanisms to interact with external systems of the organization.
The system has not been designed as a closed solution, since it allows its adaptation and parameterization to the requirements of the organization.
Its architecture gives it a high degree of adaptation to the volume of demand for health services, confirming itself as a highly flexible solution to meet the activity of coordination centres of any size.
In organizations with multiple focal points, the system provides various modes of collaboration, as well as backup mechanisms to absorb care demand and preserve the delivery of health services to partners.
- Function segmentation
It provides a working environment where activities are carried out concurrently and with a high degree of segmentation between the different types of agents involved: operators, medical coordinators, etc.